Help Desk Analyst

Job Title: Helpdesk Analyst Level 2

Location: Hebron, KY 41048 (Onsite)

Duration: 6 Months Contract to Hire

Job Description

Responsibilities

• Deliver timely and effective technical support to end users for hardware, software, and networking issues.
• Utilize diagnostic tools and techniques to identify and resolve system problems.
• Maintain and update a detailed log of support requests, incidents, and resolutions using the helpdesk ticketing system.
• Configure software and deploy computer hardware as needed.
• Oversee print server management and ensure proper functionality.
• Monitor daily system alerts to detect and address process failures.
• Assist with onboarding and offboarding tasks, including equipment setup and account management.
• Collaborate with the IT team to optimize IT systems and enhance operational efficiency.
• Provide user training on standard software and IT best practices.
• Support conference room technology, including audiovisual equipment and video conferencing tools.
• Strong customer service skills with the ability to communicate effectively and professionally.
• Experience with computer hardware and software troubleshooting.
• Familiarity with print server management and remote desktop support.
• Proficiency in using Blackbaud or similar systems is an advantage.
• Ability to diagnose and resolve technical issues independently and efficiently.
• Excellent organizational skills and attention to detail.