Managed Service Field Specialist

Job Description

Job Description

Salary

Managed Service Field Specialist (Full-Time) Cincinnati, OH

NextStep Networking is growing! Were an innovative IT managed services provider that partners with nonprofit organizations to deliver reliable, dignified technology solutions. We help our clients maximize the effectiveness of their IT systems through Managed Services, Cloud Migration, and custom eLearning. If youre passionate about technology, problem-solving, and making a real impact in your community, we want you on our team.

About the Role

As a Managed Service Field Specialist, youll be the front line of technical support for a nonprofitclient in Cincinnati, Ohio. Youll diagnose and resolve issues, manage user accounts, and keep systems running smoothly all while providing excellent customer service.

This is afull-time, on-site role with occasional after-hours on-call evening and weekend shifts.

Key Responsibilities

Provide first-level technical support for staff and departments

Diagnose and resolve computer, printer, and peripheral hardware issues

Manage user accounts, passwords, and device enrollments

Support Microsoft 365, Google Workspace, Windows OS, and proprietary applications

Assist with A/V setup for meetings and public events

Log service tickets, track progress, and maintain accurate documentation

Adhere to data privacy and cybersecurity protocols

Participate in an on-call rotation for evening/weekend support as needed

What You Bring:Technical Skills

Strong understanding of hardware, software, and networking fundamentals

Experience with Microsoft 365 Admin Console, Google Workspace, and Active Directory

Familiarity with MDM tools and cloud management systems

A+ and Network+ certifications (or willingness to obtain) highly desirable

Professional Qualities

Excellent communication and customer service skills

Analytical and adaptable problem-solver

Able to multitask and prioritize effectively

Positive attitude and eagerness to learn

Commitment to confidentiality and data security best practices

Minimum Requirements

High school diploma or GED

Eligible to work in the United States (proof of work authorization required)

Valid drivers license with reliable transportation and clean driving record

Experience providing end-user or deskside IT support preferred

Strong interpersonal and time management skills

Ability to work both independently and collaboratively in a client-facing role

Physical & Work Environment Requirements

Ability to lift up to 50 lbs and perform hands-on technical work

Regularly required to stand, walk, and use hands to handle or feel

May occasionally need to stoop, kneel, crouch, or crawl

Work occurs primarily on-site at a government client location, with occasional remote work

Local travel required; some overnight travel may occur

Why Youll Love Working Here

We believe technology should empower, not frustrate. As part of NextStep Networking, youll work with purpose helping our team deliver essential services through reliable IT systems.

We offer an excellent benefits package, including:

Health, Dental, and Vision Insurance

Paid Time Off (PTO)

Professional development and certification support

A respectful, collaborative culture that values learning and growth

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.