IT Managed Services Client Success Lead (Hybrid)

A technology services company in Cincinnati seeks a Customer Success Manager to provide strategic direction in IT Managed Services. The ideal candidate will have a Bachelor's degree and over 5 years of experience in managing client relationships. Responsibilities include overseeing service delivery, defining SLAs, and managing financial aspects. This hybrid role involves both office and remote work, aiming to enhance client satisfaction and operational excellence. Strong leadership and communication skills are paramount.

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