Branch Sales Agent

Job Summary of Branch Sales Agent

Floor & Decor's Branch Sales Agent play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Branch Sales Agent contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Full-Time and Part-Time Positions Available.

Qualifications we desire

• Friendly and enthusiastic
• Entrepreneur and hard-working
• Honest and accountable
• Exceptional communication skills and a talent for attentive listening

Responsibilities of Branch Sales Agent

• Interact with clients, discuss their projects, endorse our products, and enthuse customers about their buying decisions.
• Deliver exceptional customer service that goes beyond expectations and surpasses what customers anticipate when providing assistance.
• Sustain inventory levels in the assigned regions while also keeping them orderly, appealing, and secure.
• Work jointly with management and team members towards the attainment of sales targets.
• Assist customers with their purchases by operating the point of sale system during checkout.
• Comply with prescribed protocols when facilitating customer refunds and exchanges.
• Adhere to the recommended practices for processing payments via cash, checks, and credit cards.
• Establish pricing tags and promotional signage for stock. Organize, label, and showcase inventory.
• Ensure that your behavior and performance reflect the core values that the company stands for.
• Show and comprehend adherence to the safety protocols of the organization.
• Adhere to the prescribed procedures for answering phone calls as outlined by the company.
• Be accessible to provide aid in alternative sections of the store if necessary.
• Successfully handle quick-paced tasks with a focus on accuracy.

Requirements of Branch Sales Agent

• Being 18 years or older is a requirement for participation.
• Understanding fundamental mathematical concepts.
• Customer service experience.
• Proficient in managing a variety of responsibilities concurrently and functioning effectively under stress.
• Certain job positions may necessitate the attainment of forklift certifications provided by F&D.
• Passing a drug test is a mandatory step for individuals pursuing certification in heavy equipment operation in states where it is allowed.

Working Conditions of Branch Sales Agent

• During work hours, the staff may encounter a warehouse setting and active mobile machinery, occasionally.

Physical/Sensory Requirements of Branch Sales Agent:

• Ability to exert 30 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.
• The employee is often required to use their hands and fingers, to handle or feel.
• The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Benefits of Branch Sales Agent

• At every level, there are chances for additional rewards
• Career advancement opportunities
• Exploring the potential for job transfers nationwide
• Retirement savings plan that offers a company match subject to the employer's discretion
• The Employee Stock Purchase Plan is designed to motivate employees by offering them the chance to purchase company stocks at a discount, potentially leading to increased loyalty and productivity
• Referral Bonus Program
• A personal holiday and Volunteer Time Off initiative
• Insurance coverage for medical, dental, vision, life, and more is contingent on meeting specific criteria

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.