Manager, IT Software Lifecycle

Job Summary

KPMG is seeking a Manager, IT Software Lifecycle & Vulnerability Remediation to join our Digital Nexus Technology organization. This is a hybrid work opportunity.

Key Responsibilities

• Manage Agile squads in the end user computing estate, coaching contributors on proper methodologies to enhance burndown and velocity.
• Investigate, analyze, troubleshoot, resolve, and report on operating system and application vulnerabilities to address end-of-support or end-of-life software to ensure the stability and security of the desktop environment through automated, packaged solutions.
• Collaborate with application owners, including planning and execution of upgrades, patches, replacements, decommissioning, including over-the-shoulder support for desktop systems when required to maintain system integrity and security.
• Create and maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans; perform system health checks and create test plans and cases for new applications and tool offerings, recommending and implementing enhancements where needed.
• Manage and enhance deployment schedules as needed; act as point of escalation for Level 3 support and major incidents, working with partners and vendors when needed to resolve complex technical issues.
• Work with all business, engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiencies, and enhance the overall user experience.

Requirements

• Minimum five years of recent experience in leading Agile squads and managing second level or higher IT engineering or operations in a medium-to-large enterprise environment.
• Agile certifications are a plus.
• Strong knowledge of Jira, Windows 11, Mac OS, Linux, Hybrid Join, Co-management, Intune Management, Entra, Active Directory, Group Policy, Virtualization (Citirx,VMWare), Bitlocker, Office Suite (M365), Browsers (Chrome, Edge, FireFox), SharePoint, PowerBI, SQL, Visio, PowerShell, Service Now, MEM/MECM/SCCM.
• Solid understanding of software and vulnerability management concepts in a large enterprise.
• Exceptional customer service skills with the ability to work with onshore & offshore business units and interact with individuals at all levels of responsibility and authority.
• Strong verbal and written communication, problem solving, analytical, and independent judgment skills to support an environment driven by customer service and teamwork; ability to positively influence, mentor and be a credible source of knowledge to less experienced team members.
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.