Managed Services Engineer

A company is looking for a Managed Services Engineer - Tier 3 (Remote, Pacific Time Zone).

Key Responsibilities

Provide Tier 3 support for diverse network environments and troubleshoot advanced routing protocols

Configure and troubleshoot voice services and support SD-WAN platforms

Design and implement network security solutions and mentor Tier 1 and Tier 2 support teams

Required Qualifications

Degree in Telecommunications Engineering or related field

Certifications such as CCNA, Fortinet NSE 4, Cisco Meraki Specialist, ADTRAN ATSP / ATSA

5+ years of experience in Tier 2 / 3 network and voice support roles

Strong understanding of TCP / IP, routing protocols, and network topologies

Experience with Microsoft platforms and virtualization technologies