Team Lead, Managed Services

A company is looking for a Team Lead, Managed Services.

Key Responsibilities

Utilize the platform to support enterprise clients in achieving their business and security objectives

Lead, coach, and mentor a team of Managed Services Specialists while managing client delivery

Drive client adoption and retention through proactive engagement and ongoing support

Required Qualifications

Prior experience as a Managed Services Specialist or similar SaaS client-facing role

Demonstrated leadership experience, ideally with prior team lead or mentoring responsibilities

Bachelor's degree or equivalent professional experience

2-3 years of experience in a SaaS environment, with at least one year focused on configuration management

Strong understanding of enterprise client support, implementation, and success management